NorthTech Care service agreement
Your security and smart home, looked after.
One ongoing agreement brings together professional alarm monitoring, proactive system care and priority support from the people who know your technology.
What is included
Ongoing care, not another system to manage.
NorthTech Care is designed to prevent avoidable interruptions and give you a clear path to help when something needs attention.
24/7 alarm monitoring
Your security alarm is monitored around the clock, every day of the year.
Proactive system care
Compatible network and power equipment can be monitored and automatically recovered when a problem is detected.
Smarter CCTV alerts
Compatible camera systems can identify important activity and send more useful notifications.
Priority service
NorthTech Care customers receive priority access when NorthTech needs to attend your Property.
Annual system service
A planned visit covers a rack clean, battery replacements and required programming changes.
Extended product warranty
Eligible equipment can receive extended warranty cover, with the period and conditions confirmed in your agreement.
Control4 Certified product discounts
Discounted pricing may apply to eligible products that carry Control4 Certification.
Monitoring, automatic recovery and AI-assisted notifications depend on compatible, connected equipment and a suitable internet connection. Extended warranty and discounts depend on product eligibility and are confirmed in your agreement.
Before an agreement begins
We review what you already have.
Every Property is different. NorthTech checks the existing systems first, then confirms what can be covered and what the agreement will cost.
- The alarm, cameras, network and control systems at your Property
- Which equipment can be monitored or recovered remotely
- The contacts and response path for an alarm activation
- Any maintenance needed before cover begins
Talk through your Property with NorthTech.
We will review your systems, explain the suitable options and confirm the agreement details before you decide.