How to add a family member to your Control4 system

Before you invite anyone

Select the correct property in the current Control4 X4 app and sign in with an Admin account. Have the family member’s own email address ready so their access stays separate from yours.

If Users & Access is missing, check that you are an Admin and that you have selected the intended property. NorthTech can check your app and system setup if the menu still does not appear.

• Use one login for each person rather than sharing the main account.
• Ask the person to check that you have their current email address.
• Keep your owner or Admin password private.

Invite a family member from the Control4 app

The screens below are examples from Control4’s X4 tutorial. Your app may look slightly different.

1. Open the bottom-right Settings & Services tab (the four-square icon).
2. Tap Settings, then Users & Access.
3. Tap + at the upper right, then enter First Name, Last Name and the person’s own Email under Create User.
4. Review Role. Tap the three-dot control beside it, choose Standard for day-to-day use or Admin for someone who should manage users and permissions, then tap Close.
5. Tap Send Invite. The person must accept the emailed invitation and sign in to the X4 app with their own account.
6. Return to Users & Access to check Pending Users. Waiting For Response means the invitation has not yet been accepted.

Official source: Control4 X4 add users tutorial(opens in a new tab)

Choose Standard or Admin access

Standard provides basic system access. Admin manages users and permissions. Give Admin access only to someone who should manage the home’s Control4 account, not merely use everyday controls.

These roles do not guarantee detailed room or security permissions. Ask NorthTech to check how your property is configured if somebody needs more specific access.

If the invitation does not arrive

• Check the spam and junk folders for the Control4 email.
• Confirm the email address you entered is correct.
• Check Pending Users in Users & Access. Waiting For Response means the invitation is still pending.
• Ask NorthTech for help if the invitation still cannot be found.

Remove access when circumstances change

To review an existing person’s details or role, return to Users & Access and select their name. The official X4 invitation tutorial does not show a removal procedure. Ask NorthTech to confirm the current removal control for your installation when access needs to end.

Inviting or removing a Control4 app user does not create or remove an alarm PIN, door code, gate credential or access held in another vendor’s app. Review those separately. NorthTech can help identify the access methods linked to the property.

• Manage DS3 access codesSee the separate supported-lock UI guide for door codes on configured systems.

When NorthTech should help

Request support if you cannot see Users & Access, have lost the Admin login, need different access for separate parts of the property, or need to review a former resident’s access. We can check the Control4 account and connected security equipment together.